Just measure the size of the duct opening hole, length and width. That's the measurements we go by. Whether "Drop in" also termed "Self Rimming" or "Flush Mount" all vents have a 7/8" lip all around to support the register, unless specified. Grate Styles have 1" lip.

Baseboard Vents will need the duct opening size, and in some cases also the overall size you may want in case you have to fit between baseboard molding, a painted area or a cabinet etc.

Every once in a while someone will want a vent with some other requirement so please let us know. Just indicate all non-standard orders in writing so we will know exactly what you would like. Drawings are also fine. For example, if you want a vent to fit on the surface without "Dropping into the duct opening" or fitting within the duct opening area, just say that your vent is a "Surface Mount without a lip" with or without rounded front edges. This fits on the wall, sort of like a picture and does not nest in the duct opening at all. Here, we will need your duct opening size as well as an overall size.

What if my vent size is not listed?

Just contact us with your measurements. We'll be happy to give you a quote on a custom built vent.

So far, we have made up to 100" x 100" and up to 20' lengths, for all sorts of applications, such as Aquariums, Boat Hatches and Floor Grids, Out side Deck Vents, Soffit Covers, Foundation or Dryer exhaust Vents, Cabinet vents, Hotel Vents, Hotel heating system covers, wood Radiator Covers and so much more.

What if I order the wrong size?

We understand how hard it is to judge measurements sometimes! We want you to be satisfied so just send us the registers back and we'll replace them with the right ones. It's as easy as that!

How strong are your floor vents?

It's natural to worry about the strength of a floor registers, particularly if it is going to be in a high traffic area. That's why with the Grate Style, we make ours out of an interlocking grid of solid oak. We have just introduced the most secure 5/4 thick hardwoods. You will not find a safer and stronger wood floor vent cover. With Floor Louvered vents the grain is positioned and locked together for a superior strength. That way you're guaranteed the strongest vent possible.

How do I finish my vent?

There will be step by step instructions shipped along with your vent to let you know how to get just the right finish. If you still need help or just want someone to walk you through it, just give us a call.

How long after I make a payment will I receive my order?

For most of our vents, we keep plenty in stock. But to be safe, we usually ask that you allow seven to ten business days for us to ship. Add a week or two extra if we custom build something for you or during peak times of the year so it is good ask for lead times.

If you've ordered a specialty wood, or custom size just contact us to see how long it will take.

What if I don't want to use a credit card?

We are happy to accept money orders, company checks or paypal. (We will wait for a check to clear before shipment.) Just write down what you need and mail your payment to
American Wood Vents
109 Bradshire Court, Suite 200
Cary, NC 27513
Phone: 800-232-8353 (tele)
or Fax to 888-468-0239 or 800-280-9464
Be sure to include your email address and phone number so that we can let you know when we receive your payment and shipping details.

What is your return policy?

We want you to feel secure ordering over your wood vents. If you order a floor register and it doesn't fit, just send it back and we'll replace it. Be sure to do this before you finish it, though! (Once you've stained a vent, we can't sell it to anyone else.) Note: We do not return shipping costs.